NOW, GET INSTANT HELP THROUGH AN APP IN THE MIDDLE EAST

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An offline mobile app has been recently launched by the Indian mission, to provide assistance to Indian workers, who are experiencing various problems in the Gulf region, particularly in Oman and Yemen, and has been downloaded by over 10,000 expatriates in this week itself.

‘MigCall’, which is the name of the app, has become a handy tool for the workers who do not have access to the internet to seek assistance whenever needed, particularly in emergency situation. The Indian Ambassador to Oman Indra Mani Pandey launched the app for the benefit of Indian workers.

MigCall is brain child of Rejimon K, a senior Indian journalist based in Oman, and developed in cooperation by Jose Chacko, an Indian businessman based in Yemen. The mobile app is available at Google Play Store in various Indian languages such as Hindi, Malayalam, Tamil, Telugu, Kannada, Bengali and English.

Once downloaded, the app automatically saves ten helpline numbers in the call list. When a user registers his home country as India and host country as Oman, for example, then, five main helpline numbers available in Oman are saved in addition to five helpline numbers in India. Similarly, if the user registers his home country as India and host country as UAE, then, five UAE helpline numbers are saved in addition to five helpline numbers in India.

At present, ‘MigCall’ provides helpline numbers of only six Gulf Cooperation Council countries. The six GCC countries are Qatar, Oman, United Arab Emirates, Bahrain, Kuwait and Saudi Arabia. Gradually, it will be extended to all the countries of GCC and Middle East by early 2017.

In addition to helpline numbers, the app also provides helpline numbers of passport services, counseling services, local police numbers and hospital numbers. Notably, it also provides a facility to send an SOS message to an emergency number, chosen by the user, in an emergency situation.
The app also provides GPS location to its nearest Indian Embassy. On an average, helpline numbers are getting two to five calls per day from stranded workers in the GCC. The importance of the app to connect Expatriate Indians with Embassy officials cannot be overstated. The app is developed in association with the Migrant Forum in Asia, a Manila based regional network which toils for the rights of migrant workers.

 

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